Tuesday, November 15, 2005

BPO marching towards an end?

Business Process Outsourcing to India marching towards an end?This was going across in my mind for quite some time..But if you see the number of intakes into call centers and BPO's its tremendously increasing exponentially with time, you end up saying no atleast for 3-5 years, it has solid foundation laid.

I thought India will start losing the BPO segment due to the reason that recently in Delhi a BPO company gave out their client details for getting monetary benefits.Countries like US,UK insist much on confidentiality and integrity. I dont know how was the company able to tackle all these...I guess it was in news for a week when it came out...Now there is no trace of it if i am tracking it right...Again money has played a role here?

Just when i was reading this article from Economic times i got to know that BPO Companies at the initial few years of their operations get very little amount of money from their Client..The amount they receive increases gradually as the confidence level on the company raises...

Can this apply to Software Industry even?I dont think so..

Is that just because its outsourced to India? Will company operating in other countries accept such deals wherein they receive bulk payment after gaining confidence on their operations?I feel no ....Is that the reason other than Cheap workforce & Resource Availability they come to India?
I feel so..

Just have a look at the article from ET http://economictimes.indiatimes.com/articleshow/msid-1290184,curpg-1.cms which throws some light on what are the various risks handled by both the client and BPO Organisation on executing a long term contract.

Come in with your views. Do any one of you have a third angle( I mean a different view) to this?

1 Comments:

At 8:09 PM, Blogger Krishna said...

Our client base is increasing in the Europe region than from US. This is good sign for our IT industry. We donot depend on one country to outsource the projest rather many companies from europe outsource to india.

But, I expect different trend in India. Now, we have got good manufaturing companies and big IT giants roaring up.Few indian companies outsourcing projects to foreign companies.eg.)bharthi tele ventures outsourced its IT requiremnet to IBM with long term relationship.http://www-03.ibm.com/industries/telecom/doc/content/news/pressrelease/1025378102.html
This is the indication for, indian companies ready to challenge the internation market. we can foresee our bright future in all the segment.

 

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